The person making the booking shall be deemed to act as agent for all other passengers and accepts these booking conditions on behalf of each member of the party.
At the time of booking we require payment in full to simplify our admin and minimise costs.
If the client cancels the booking in writing more than 21 days before travel we will refund 70% of the amount paid. If you cancel within 21 days of travel the full payment will be forfeited and retained by us.
Cancellation of a booking must be made in writing, either by post or by email. All cancellations will be confirmed by Snowstar by email.
The above payment conditions do not apply in circumstances where Snowstar has to cancel the booking. Snowstar will issue a booking confirmation at the time of booking and will update and issue the updated invoice upon receipt of the payment.
It is the responsibility of the client to ensure that all the information on their booking confirmation is correct.
Your booking confirmation is your ticket.
Unless specifically noted on your confirmation, the transfer booked is for a direct transfer between the airport/station and resort. It does not include any stops en route. If you wish to stop en route we will try to accommodate this but we will make an additional charge of £20 per hour or part thereof. This must be booked in advance as the drivers have been instructed to decline any requests for stops other than for emergencies.
Snowstar undertakes to provide the transfer as booked. We will only cancel a booking due to circumstances beyond our control.
Where Snowstar book travel on services provided by operators other than Snowstar we do so as agents for the operator concerned whose own conditions of carriage will apply and all liability for the provision of the service is with the operator concerned.
Any changes to the details of the booking, including number of passengers, flight times, destination address, airport, etc may affect Snowstar’s ability to provide the transfer. Any such changes must be notified to Snowstar as soon as possible and we will endeavour to accommodate them. Where applicable, additional charges may apply. If we are unable to accommodate the changes then the transfer will be deemed to be cancelled by the client and our cancellation terms noted above will apply.
It is the responsibility of the client to provide a full and valid mobile phone number, including the international dialling code. It is the responsibility of the client to check for messages left on their mobile contact number during the day prior to travel. If a change of collection from the time quoted at the time of booking is necessary the Client will be notified during the last 48 hours before the transfer. If the client does not have a valid mobile number they must ensure that a resort contact number has been provided. If it is not possible to provide either of the above, it is the client’s responsibility to contact Snowstar on +33 671 32 49 66. Failure to do this may cause the passengers to miss their transfer. Notification of any pick-up time changes will be sent by SMS text or by calling the mobile contact number given on the booking.
In the event of flight or baggage delays Snowstar will endeavour to provide the transfer where possible. However, the transfer is tied to the original flight at its programmed arrival time. If a driver is able to wait we will charge a waiting time fee for any delays exceeding one hour. For delays exceeding one hour, a fee of 25 euros per hour or part thereof will be charged. Clients are asked to do their best to keep Snowstar informed about all possible delays to their flights. If we are unable to accommodate the delays in our schedule then the transfer will be deemed to be cancelled by the client and our cancellation terms noted above will apply.
Flight cancellations, missed or diverted flights
In the event of flight cancellations or missed or diverted flights Snowstar will endeavour to provide the transfer where possible. However, the transfer is tied to the original flight at its programmed arrival time and destination. If our schedule allows we will do our best to still provide the transfer but additional charges may apply depending on waiting time and any additional mileage incurred. Clients are asked to do their best to keep Snowstar informed about all possible changes or delays to their arrival. If we are unable to accommodate the delays or changes in our schedule then the transfer will be deemed to be cancelled by the client and our cancellation terms noted above will apply.
In both the instances above, Snowstar will be happy to provide a letter for your holiday insurer.
Failure of the passengers to be at the resort collection point at the appointed time may result in the transfer departing without them. If passengers have missed their scheduled pick-up for any reason, they are not entitled to a refund.
Our minibuses have adequate luggage carrying capacity for clients on wintersports holidays. However problems may arise where passengers are carrying excessive amounts of baggage or baggage that is unreasonably large (e.g. very large combined board and luggage bags). If problems arise, Snowstar reserves the right to refuse to transport the excessive items.
Parties carrying more than 4 boards/pairs of skis must notify Snowstar at the time of booking.
Snowstar will use every reasonable means to ensure that the vehicle arrives on time for collection and that it reaches its destination on time. Snowstar will not be liable for any costs or damages incurred due to delays outside of its control.
The following are examples of circumstances which are not within our control:
- accidents causing delays to the vehicle
- exceptional or severe weather conditions
- compliance with requests of the police or government official
- vandalism and terrorism
- unforeseen traffic delays
- mechanical breakdown
- industrial action by third parties
- problems caused by other clients
- circumstances affecting passenger safety
Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, clients' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Clients are therefore advised to check cover under their own travel insurance.
Night Rates: For transfers requiring a driver to work between midnight and 6am there is a £40 supplement per vehicle.
Smoking is not permitted inside Snowstar Vehicles.
Passengers are not permitted to consume any food or drinks inside Snowstar vehicles, with the exception of water.
Any alcoholic drinks carried must be carried in the luggage compartment.
Passengers who soil or damage the interior of a vehicle will be liable to pay a cleaning/repair charge of a minimum of 50 euros. This charge is payable immediately to the Snowstar driver. If the passenger refuses to pay, or has no money with which to pay, then the cleaning/repair charge will be taken on the credit/debit card that the client used to make the booking. Snowstar will produce a receipt for this transaction. If payment cannot, or will not, be made Snowstar will cancel any outstanding transfer(s) for the passenger(s) concerned with no refund given and take legal action against the passenger(s) concerned to recover the cost of cleaning/repairing the vehicle including any legal fees Snowstar incur.
Snowstar reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. Any person using threatening or abusive language or behaviour to a driver or passenger will be asked to leave the vehicle immediately regardless of where it is or the time of day.
Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Snowstar vehicles, and will be held responsible for any damage caused by the aforementioned minors.
Snowstar's Terms and conditions are governed by English Law.
Snowstar Ltd are licensed in France for the "transport of persons by road for hire or reward"
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